Join our rapidly expanding team, based in our North Wales office.
IT Service Support Analyst/IT Service Apprentice
Are you an upcoming IT Guru, technically talented, with a natural or acquired disposition for delighting customers with service, and looking for a new challenge with limitless and exciting development potential, with ongoing rewards and training, within a culture that encourages you to maximise your own potential? Then this exciting opportunity could be just what you are looking for and we would love to hear back from you!
Combitel is based in Rhos-on-Sea on the beautiful North Wales coast, and operates in an exciting and fast-moving technology sector, incorporating Mobile, Business Systems, Hosted Voice, and IT Network Services. We like to stay ahead of the curve, embracing new technology and trends. We are growing rapidly, and have firm plans for further rapid growth within the next 3 years. IT Services within this company are fast-paced, challenging and lots of fun. We operate a small, collaborative, self-organising and agile team. This is a fantastic opportunity to offer a place for you to grow and define your career.
Key Responsibilities Include:
Answering calls from business clients via telephone and email, logging and classification of faults, creation of support documentation, monitoring, resolving to close service tickets for both telecoms and IT based services. Support in client meetings to fact find, assist to prepare proposals for IT systems, VoIP Systems, data networks and connectivity. Telecoms and systems training will be available and to include VoIP set up, end-user training, and business communication skills.
Maintain an up to date knowledge of relevant IT applications and technologies, with a working knowledge and experience with Microsoft and, ideally, Mac operating systems, working knowledge and experience in remote administrator tools, working knowledge and experience with Microsoft office suite. Troubleshoot printer issues and provide client updates as appropriate. Pleasant, empathetic and articulate communicator. Welsh speaker is preferred.
Continual and ongoing in-house and industry-recognised training will be made available, along with a very generous, uncapped and flexible package that reflects your experience, ongoing learning, ability, and commitment. Car/Allowance, Laptop, Mobile Device, Pension Scheme.
Job share and flexible working a possibility.
In the 1st instance, either-
Call Alan Morgan-Jones
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Closing date for applications Friday, 18/01/2019